SCAPEGOATING HUMANS, SCAPEGOATING TECHNOLOGIES: EXAMINING ANOTHER SIDE OF INFORMATION SYSTEM PROJECT CONTROL.

Autor: Fulk, H. Kevin, Kwun, Obyung, Alijani, Ghasem S.
Předmět:
Zdroj: Academy of Information & Management Sciences Journal; 2013, Vol. 16 Issue 2, p31-48, 18p
Abstrakt: A large number of information system (IS) projects are considered to be failures for not achieving the objectives set for them. One means to improve success of these projects is adequate control. While a growing body of studies have examined IS project control, researchers have given little attention to two issues, project stakeholders' understanding of: 1) the roles of scapegoating in IS project control and 2) the roles of information technologies involved in IS project control. Using an interpretive case study of a series of related IS projects, this study investigated these issues. Results show that project stakeholders may exercise and interfere with IS project control by drawing upon the practice of scapegoating. Furthermore, information technologies may play multiple roles in IS project control beyond their mere use as control mechanisms. These technologies may serve as objects of scapegoating, while interfering with project stakeholders' efforts to exercise control through the practice of scapegoating. [ABSTRACT FROM AUTHOR]
Databáze: Complementary Index