Using the Critical Incident Technique to Identify Factors of Service Quality in Online Higher Education.
| Autor: | Martínez-Argüelles, María J., Castán, José M., Juan, Angel A. |
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| Zdroj: | International Journal of Information Systems in the Service Sector; Oct-Dec2010, Vol. 2 Issue 4, p57-72, 16p |
| Databáze: | Complementary Index |
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