Is it possible to improve residents breaking bad news skills? A randomised study assessing the efficacy of a communication skills training program.

Autor: Liénard, A., Merckaert, I., Libert, Y., Bragard, I., Delvaux, N., Etienne, A-M., Marchal, S., Meunier, J., Reynaert, C., Slachmuylder, J-L., Razavi, D., Liénard, A
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Zdroj: British Journal of Cancer; 7/13/2010, Vol. 103 Issue 2, p171-177, 7p, 1 Diagram, 3 Charts, 1 Graph
Abstrakt: Background: This study aims to assess the efficacy of a 40-h training programme designed to teach residents the communication skills needed to break the bad news.Methods: Residents were randomly assigned to the training programme or to a waiting list. A simulated patient breaking bad news (BBN) consultation was audiotaped at baseline and after training in the training group and 8 months after baseline in the waiting-list group. Transcripts were analysed by tagging the used communication skills with a content analysis software (LaComm) and by tagging the phases of bad news delivery: pre-delivery, delivery and post-delivery. Training effects were tested with generalised estimating equation (GEE) and multivariate analysis of variance (MANOVA).Results: The trained residents (n=50) used effective communication skills more often than the untrained residents (n=48): more open questions (relative rate (RR)=5.79; P<0.001), open directive questions (RR=1.71; P=0.003) and empathy (RR=4.50; P=0.017) and less information transmission (RR=0.72; P=0.001). The pre-delivery phase was longer for the trained (1 min 53 s at baseline and 3 min 55 s after training) compared with the untrained residents (2 min 7 s at baseline and 1 min 46 s at second assessment time; P<0.001).Conclusion: This study shows the efficacy of training programme designed to improve residents' BBN skills. The way residents break bad news may thus be improved. [ABSTRACT FROM AUTHOR]
Databáze: Complementary Index
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