| Autor: |
Mangiaracina, Silvana, Zaetta, Marta, De Matteis, Daniele, Tugnoli, Alessandro, Beghelli, Enrico, Tenaglia, Giacomo |
| Předmět: |
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| Zdroj: |
Interlending & Document Supply; 2008, Vol. 36 Issue 3, p167-177, 11p, 4 Diagrams, 4 Charts, 4 Graphs |
| Abstrakt: |
Purpose — This paper presents the most recent progress and implementation of the Network Inter-Library Document Exchange (NILDE) system, a web based document delivery (DD) software for libraries and end-users. NILDE allows libraries to manage the entire workflow of DD activities, both borrowing and lending, through the provision of synthetic and analytical statistics, DD performance indicators such as "fill-rate" and "turn-around time", and support for secure electronic delivery. New technologies, referred to as Web 2.0, have been incorporated into NILDE, making it an even more user-oriented and friendly tool for document delivery and scholar work. Design/methodology/approach — The paper presents the key factors that have made NILDE a successful tool and a "de facto" standard for document delivery among Italian libraries: the policies, i.e. the rules the community has imposed on itself, and the processes, i.e. the procedures through which the libraries provide DD services using NILDE. Findings — The rise in NILDE users has allowed the building of a cooperative network to promote resource sharing based on a degree of standard quality of service and fair behaviour. It was found how, by adhering to these principles, libraries start up a virtuous cycle within the NILDE network, increasing its own value. Originality/value — The paper will be of interest to librarians wanting to start a successful cooperative network and all those with an interest in developments in resource sharing in Italy. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
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