Services, Retailing and Sales: ADVANCING AN INTEGRATIVE FRAMEWORK FOR CUSTOMER VALUE USING BIBLIOMETRIC ANALYSIS.

Autor: Mirza, Jeeshan, Ranaweera, Chatura, Chabowski, Brian R.
Předmět:
Zdroj: AMA Summer Academic Conference Proceedings; 2024, Vol. 35, p568-570, 3p
Abstrakt: The article focuses on evaluating the customer value literature through bibliometric analysis to clarify its conceptual and empirical foundations. Topics include identifying key influences and co-citation patterns in the field; the evolution of customer value research over time; advancing an integrative framework that maps its complex relationships with other constructs; and suggest future research directions for enhancing understanding and application of customer value.
Databáze: Complementary Index