Managing the performance of healthcare networks: a 'dance' between control and collaboration.

Autor: Evans, Jenna M., Commisso, Elana, Grudniewicz, Agnes, Im, Jennifer, Veillard, Jeremy, Richards, Gregory
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Zdroj: Public Management Review; Jul2024, Vol. 26 Issue 7, p2144-2168, 25p
Abstrakt: This qualitative case study examines how the tension between control and collaboration is managed in the relationship between a Network Administrative Organization (NAO) and the 40 inter-organizational service delivery networks it governs using a performance management system. We found that the relationship between the NAO and networks operated as a 'dance', with the NAO taking steps to collaborate with and control the networks. We identified three forms of network governance ambidexterity that characterize this dance – structural, goal, and behavioural – and propose a framework of their antecedents, stability, and influencing factors. Network governance ambidexterity may help explain network functioning and performance. [ABSTRACT FROM AUTHOR]
Databáze: Complementary Index