Frontline Employees’ Empathy in Service Recovery: a Systematic Literature Review and Agenda for the Future.
Autor: | Lajante, Mathieu, Remisch, David |
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Zdroj: | Customer Needs & Solutions; 2023, Vol. 10 Issue 1, p1-18, 18p |
Databáze: | Complementary Index |
Externí odkaz: |