| Autor: |
Chatterjee, Aniruddha, Bruce, Kyle, Pandya, Saurabh Kaushik |
| Zdroj: |
Academy of Management Annual Meeting Proceedings; 2022, Vol. 2022 Issue 1, p3028-3028, 1p |
| Abstrakt: |
Collective mindfulness enables organizational teams to overcome considerable challenges arising due to increasing uncertainties and complexities in the business environment. Surprisingly, there is a dearth of studies that explain the nuances of mindful functioning in teams. Our study explores how collective mindfulness may be relevant to service teams that are under the dual pressures of satisfying rapidly changing customer expectations, while also fulfilling organizational requirements. We interview 20 team leaders in Indian organizations and adopt a phenomenological approach to surface behavioral and relational aspects of collective mindfulness. We identify the essences of what it means to be collectively mindful in a service team, and unveil how such mindfulness facilitates internal alignment of diverse priorities and perspectives and enhances their agility to deal with quickly changing external situations. We highlight how mindfulness can be used to overcome some of the tensions and contradictions experienced in team functioning, and how it shapes future actions. Our core contribution is by way of demonstrating how collective mindfulness facilitates these teams to adapt and evolve as per fast changing situations. We present the potential implications for theory and practice, to advance the nascent field of research on collective mindfulness. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
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