| Autor: |
Armin, Sidin, Indahwaty, Sudirman, Indrianti, Achmad, Harun |
| Předmět: |
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| Zdroj: |
Indian Journal of Public Health Research & Development; Jul2019, Vol. 10 Issue 7, p781-786, 6p |
| Abstrakt: |
In this new era of globalization, Business organizations around the world are struggling to develop effective quality measurement parameters, and strategies to survive in competition, and to achieve customer satisfaction, business organizations such as hospitals must be able to understand the needs, desires and expectations of customers and be able to create value. This study aims to explore the value of patients according to Bugis Philosophy at the Regional Public Hospital in South Sulawesi. The study was conducted at 4 hospitals in 4 regency where the majority of the population were ethnic Bugis namely Siwa Regional Public Hospital WajoRegency, LamadukellengRegional Public Hospital SengkangRegency, TenriawaruRegional Public Hospital Bone Regency and AndiMakkassau Hospital Pare-Pare City in South Sulawesi Province. The research method is qualitative. The results of this study indicate that identification of customer needs in terms of health care services is good even though medical devices are not complete. The underlying reason for patients to choose treatment is mostly because the distance is close enough, good and complete health services, and referral factors from the health center.Health services that should be available in hospitals are improving health services that are prime for all aspects both in terms of nurse care and doctor’s vision.The types of services or other supporting facilities needed are still lacking, and presumably the hospital allows families to come to visit even though briefly. The conclusion of this study is that patients’ needs related to health services from all aspects are classified as not running optimally because it is caused by several factors such as lack of health human resources (expert doctors), incomplete health equipment, and other supporting facilities that are not yet available. (Marenrengperru’) between families within the scope of the region it is advisable to maintain the existing bugis values without violating the rules that apply within the scope of the hospital. [ABSTRACT FROM AUTHOR] |
| Databáze: |
Complementary Index |
| Externí odkaz: |
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