Patient portal messages to support an age-friendly health system for persons with dementia.

Autor: Gleason KT; Johns Hopkins University School of Nursing, Baltimore, Maryland, USA., Powell D; Johns Hopkins Bloomberg School of Public Health, Baltimore, Maryland, USA., DeGennaro AP; Johns Hopkins University School of Nursing, Baltimore, Maryland, USA., Wu MMJ; Johns Hopkins Bloomberg School of Public Health, Baltimore, Maryland, USA., Zhang T; Johns Hopkins Bloomberg School of Public Health, Baltimore, Maryland, USA., Wolff JL; Johns Hopkins Bloomberg School of Public Health, Baltimore, Maryland, USA.
Jazyk: angličtina
Zdroj: Journal of the American Geriatrics Society [J Am Geriatr Soc] 2024 Jul; Vol. 72 (7), pp. 2140-2147. Date of Electronic Publication: 2024 Feb 27.
DOI: 10.1111/jgs.18841
Abstrakt: Background: Patient portal secure messaging can support age-friendly dementia care, yet little is known about care partner use of the portal and how message concerns relate to age-friendly issues.
Methods: We conducted a two-part observational study. We first assessed the feasibility of automating care partner identification from patient portal messages by developing and testing a natural language processing (NLP) rule-based classification system from portal messages of 1973 unique patients 65 and older. Second, two independent reviewers manually coded a randomly selected sample of portal messages for 987 persons with dementia to identify the frequency of expressed needs from the 4M domains of an Age-Friendly Health System (medications, mentation, mobility, and what matters).
Results: A total of 267 (13.53%) of 1973 messages sent from older adults' portal accounts were identified through manual coding as sent by a nonpatient author. The NLP model performance to identify nonpatient authors demonstrated an AUC of 0.90. Most messages sent from the accounts of persons with dementia contained content relevant to the 4Ms (60%, 601/987), with the breakdown as follows: medications-36% (357/987), mobility-10% (101/987), mentation-16% (153/987), and what matters (aligning care with specific health goals and care preferences)-21%, 207/987.
Conclusions: Patient portal messaging offers an avenue to identify care partners and meet the informational needs of persons with dementia and their care partners.
(© 2024 The American Geriatrics Society.)
Databáze: MEDLINE
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