Communicating effectively with inclusion health populations: 2022 ICCH symposium.

Autor: Ward A; Stoneygate Centre for Empathic Healthcare, Leicester Medical School, University of Leicester, Leicester, UK. Electronic address: aw139@le.ac.uk., Andrews L; Change Communication, London, UK., Black A; Department of General Practice and Primary Care, University of Glasgow, UK., Williamson AE; Department of General Practice and Primary Care, University of Glasgow, UK.
Jazyk: angličtina
Zdroj: Patient education and counseling [Patient Educ Couns] 2023 Dec; Vol. 117, pp. 107977. Date of Electronic Publication: 2023 Sep 09.
DOI: 10.1016/j.pec.2023.107977
Abstrakt: Objective: To describe communication strategies for clinical practice that allow practitioners to work more effectively with marginalised population groups and to discuss how to incorporate these into medical practice.
Methods: Active practitioners working in inclusion health and people with lived experience of homelessness and the asylum-seeking process shared their perspectives in the symposium at the 2022 International Conference on Communication in Healthcare (ICCH) and a subsequent conference on empathy in healthcare. The views of attendees were sought.
Symposium Discussion: We describe the perspectives shared at the symposia under two main themes: communication needs in people experiencing homelessness and migrant populations, and trauma-informed practice.
Conclusions: People experiencing homelessness have more communication challenges compared to the general adult population. Migrant, refugee, and asylum-seeking populations also face the complexity of negotiating unfamiliar healthcare, legal and social systems with the added burden of language barriers. Trauma-informed practice provides a useful framework that can improve communication with these groups.
Competing Interests: Declaration of Competing Interest None of the authors contributing to this manuscript have any completing interests to declare.
(Copyright © 2023 The Authors. Published by Elsevier B.V. All rights reserved.)
Databáze: MEDLINE
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