The Paradox of Empathy and Data: Measuring Outcomes of Empathic Communication Education.
| Autor: | Arcand LL, Burkhartzmeyer HL, Clobes JE, Eversman SL, Kiker KM, McCabe MM, Pfeilsticker AJ |
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| Jazyk: | angličtina |
| Zdroj: | Journal for nurses in professional development [J Nurses Prof Dev] 2021 Nov-Dec 01; Vol. 37 (6), pp. 319-328. |
| DOI: | 10.1097/NND.0000000000000768 |
| Abstrakt: | This article addresses the nursing professional development practitioner's role in the design and management of the evaluation process used for a large-scale educational intervention developed to improve patient satisfaction with the use of empathic communication skills. The scope of this educational activity and the direct alignment with organizational priorities necessitated that a robust and comprehensive evaluation strategy be implemented to demonstrate the connection from the education to performance and, ultimately, organization-level results. (Copyright © 2021 Wolters Kluwer Health, Inc. All rights reserved.) |
| Databáze: | MEDLINE |
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