Receiving spontaneous demand in Primary Care: nurses' learning needs.

Autor:	Morelato CS; Universidade de São Paulo. Ribeirão Preto, São Paulo, Brazil., Dorneles LL; Universidade de São Paulo. Ribeirão Preto, São Paulo, Brazil., Martins VDP; Universidade de São Paulo. Ribeirão Preto, São Paulo, Brazil., Goés FDSN; Universidade de São Paulo. Ribeirão Preto, São Paulo, Brazil., Viana AL; Universidade de São Paulo. Ribeirão Preto, São Paulo, Brazil., Brunello MEF; Faculdade de Tecnologia em Saúde. Ribeirão Preto, São Paulo, Brazil., Camargo RAA; Universidade de São Paulo. Ribeirão Preto, São Paulo, Brazil.
Jazyk:	English; Portuguese
Zdroj:	Revista brasileira de enfermagem [Rev Bras Enferm] 2021 May 28; Vol. 74 (2), pp. e20200317. Date of Electronic Publication: 2021 May 28 (Print Publication: 2021).
DOI:	10.1590/0034-7167-2020-0317
Abstrakt:	Objective: Identify nurse's learning needs to be related to the reception with risk classification of spontaneous demand in Primary Health Care. Method: Quality study including 15 nurses from Primary Health Care through participatory observation, application of semi-structured instrument, focus group, and of thematic content analysis. Results: 80% of nurses never used the risk classification protocol in Primary Health Care. Knowledge gaps involving clinical aspects of care; protocol management, and the nurse's role; and the historic, structural and cultural contradictions of the care model were confirmed. Final Considerations: The recognition of learning needs for nurses that work in Primary Health Care implies in the construction or improvement of knowledge in order to develop, along with the health team, a risk classification of spontaneous demand, which requires a change in the education and continuity of their qualification for work and at work.
Databáze:	MEDLINE
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