Training in communication skills for self-efficacy of health professionals: a systematic review.

Autor: Mata ÁNS; Multicampi School of Medical Sciences of Rio Grande do Norte, Federal University of Rio Grande do Norte, Av. Coronel Martiniano, 541, Centro, Caicó, RN, ZIP Code: 59300-000, Brazil. adalamata@gmail.com., de Azevedo KPM; Post-Graduate Program in Public Health, Health Science Center, Federal University of Rio Grande do Norte, Av. Sen. Salgado Filho, 1787 - Lagoa Nova, Natal, RN, ZIP Code: 59056-000, Brazil., Braga LP; Multicampi School of Medical Sciences of Rio Grande do Norte, Federal University of Rio Grande do Norte, Av. Coronel Martiniano, 541, Centro, Caicó, RN, ZIP Code: 59300-000, Brazil., de Medeiros GCBS; Department of Nutricion, Federal University of Rio Grande do Norte, University Campus, Av. Senador Salgado Filho, 3000, Lagoa Nova, Natal, RN, ZIP Code: 59.078-970, Brazil., de Oliveira Segundo VH; Post-Graduate Program in Public Health, Health Science Center, Federal University of Rio Grande do Norte, Av. Sen. Salgado Filho, 1787 - Lagoa Nova, Natal, RN, ZIP Code: 59056-000, Brazil., Bezerra INM; Academic Center of Vitória, Federal University of Pernanmbuco, R. Aldo do reservatório, s/n, Bela Vista, Vitória de Santo Antão, PE, ZIP Code: 55608-680, Brazil., Pimenta IDSF; Post-Graduate Program in Public Health, Health Science Center, Federal University of Rio Grande do Norte, Av. Sen. Salgado Filho, 1787 - Lagoa Nova, Natal, RN, ZIP Code: 59056-000, Brazil., Nicolás IM; Department of Health Sciences, Catholic University San Antonio de Murcia, San Antonio de Murcia, Campus de los Jerónimos, 135, 30107, Guadalupe, Murcia, Spain., Piuvezam G; Department of Public Health, Federal University of Rio Grande do Norte, University Campus, Av. Senador Salgado Filho, 3000, Lagoa Nova, Natal, RN, ZIP Code: 59.078-970, Brazil.
Jazyk: angličtina
Zdroj: Human resources for health [Hum Resour Health] 2021 Mar 06; Vol. 19 (1), pp. 30. Date of Electronic Publication: 2021 Mar 06.
DOI: 10.1186/s12960-021-00574-3
Abstrakt: Background: Communication skills are essential for health professionals to establish a positive relationship with their patients, improving their health and quality of life. In this perspective, communication skills training can be effective strategies to improve the care provided by professionals in patient care and the quality of health services.
Objective: To identify the best available evidence on training programs in communication skills to promote changes in attitude and behavior or self-efficacy of health professionals.
Methods: Systematic searches were performed in eight databases, evaluating Randomized Controlled Trials and quasi-experimental studies with a control group, focusing on training communication skills for health professionals, who assessed self-efficacy or behaviors related to these skills. The phases of study selection and data extraction were carried out by two independent researchers, and the conflicts were resolved by a third. The risk of bias was assessed using the Cochrane method.
Results: Eight studies were included in the review. Most programs lasted between 4½ h and 2 days, involved information about communication skills and the content was applied to the health professionals' context. Several teaching strategies were used, such as lectures, videos and dramatizations and the evaluation was carried out using different instruments. Improvements in the performance and in the self-efficacy of communication skills were observed in the trained groups. The RCT had a low risk of bias and the quasi-experimental studies had a moderate risk.
Conclusion: Training in communication skills can improve the performance and self-efficacy of health professionals. Programs that approach the conceptual issues and promote the space for experiential learning could be effective in communication skills training for professionals.
Prospero: CRD42019129384.
Databáze: MEDLINE
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