Evaluation of the Situation, Background, Assessment, and Recommendation Handover Tool in Improving Communication and Satisfaction Among Jordanian Nurses Working in Intensive Care Units.

Autor:	Dalky HF; Heyam Fawaz Dalky, PhD, RN, completed her BSN from Jordan University of Science and Technology 1997. Her Master degree was in psychiatric mental health nursing from New Mexico State University Las Cruces, USA in 2004. She earned her PhD degree in psychiatric mental health nursing from Texas University Health Science Center at Houston-Texas USA in 2009. She is currently an associate professor at the faculty of Nursing at Jordan University of Science and Technology and Higher Colleges of Technology Sharjah UAE. Rawan Salem Al-Jaradeen, MSc, RN, completed her BSN from Mu'tah University 2015. Her master degree was in nursing service administration from Jordan University of Science and Technology 2019. Currently she is working in Jordan university hospital as a registered nurse. Raeda Fawzi AbuAlRrub, PhD, RN, completed her BSN degree from Jordan University of Science and Technology in 1992. Her Master degree was in community health nursing from Texas Tech University in the US in 1995. She earned her PhD degree in nursing service administration from the University of Iowa in the US in 2003. She is currently a professor at the College of Nursing at Jordan University of Science and Technology and Sultan Qaboos University., Al-Jaradeen RS, AbuAlRrub RF
Jazyk:	angličtina
Zdroj:	Dimensions of critical care nursing : DCCN [Dimens Crit Care Nurs] 2020 Nov/Dec; Vol. 39 (6), pp. 339-347.
DOI:	10.1097/DCC.0000000000000441
Abstrakt:	Background: The SBAR (situation, background, assessment, and recommendation) is a standardized handover tool that has been utilized in health care settings. It has positive impacts on staff communication and patient quality of care. In Jordan, few reports are available about handover tools' impacts. Purpose: To evaluate the implementation of the SBAR among nurses in intensive care units (ICUs) in Jordan. Methods: A pretest-posttest quasi-experimental design was used. A convenience sample of 71 ICU nurses participated. The 43-item ICU physician-nurse questionnaire was used to measure SBAR effectiveness as measured by the following subscales: general relationship and communication, teamwork and leadership, and job satisfaction. Results: There was a significant improvement in posttest knowledge scores and in "general relationships and communication" and "satisfaction" scores. There was a significant improvement in both "general relationships and communication" and "satisfaction" posttest scores compared with their pretest scores (t = 16.709, 2.656; P < .001, P < .01) consecutively. Conclusions: This study revealed a strong indicator to encourage the SBAR utilization among nurses in health care settings. The SBAR has a positive impact on enhancing communication between nurses and increasing their job satisfaction. Thus, the utilization of such a standardized tool that maintains and assures good communication relationships shall increase level of satisfaction. Future studies are recommended to provide further evidence on its feasibility and efficacy as compared with traditional handover tools and among different health care contexts.
Databáze:	MEDLINE
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