Toward patient-centered care: a systematic review of older adults' views of quality emergency care.

Autor: Shankar KN; Department of Emergency Medicine, Boston Medical Center, Boston, MA. Electronic address: kns1@bu.edu., Bhatia BK; Rush Medical College, Chicago, IL., Schuur JD; Department of Emergency Medicine, Brigham and Women's Hospital, Boston, MA.
Jazyk: angličtina
Zdroj: Annals of emergency medicine [Ann Emerg Med] 2014 May; Vol. 63 (5), pp. 529-550.e1. Date of Electronic Publication: 2013 Sep 17.
DOI: 10.1016/j.annemergmed.2013.07.509
Abstrakt: Study Objective: Observers have cited a quality gap between the current emergency care and the needs of elderly adults in the emergency setting. The Institute of Medicine identified patient-centeredness as a vital aim of quality health care. To develop a patient-centered approach in the emergency setting, we must first understand the elderly patients' views of their emergency care. Thus, we performed a systematic review to synthesize the current knowledge about the elderly patient's preferences and views of their emergency care.
Methods: Systematic review of qualitative studies and surveys addressing the elderly patients' views of their emergency care using PUBMED and CINAHL. Using meta-ethnography, we identified 6 broad themes about the elderly's perspectives of hospital-based emergency care.
Results: Of the 81 articles initially identified, our final review included 28 articles. We developed 6 themes of quality emergency care: (1) role of health care providers; (2) content of communication and patient education; (3) barriers to communication; (4) wait times; (5) physical needs in the emergency care setting; and (6) general elder care needs. Key findings were that emergency staff should (1) assume a leadership role with both the medical and social needs; (2) initiate communication frequently; (3) minimize potential barriers to communication; (4) check on patients during prolonged periods of waiting; (5) attend to distress caused by physical discomforts in the emergency care setting; and (6) address general elder care needs, including the care transition and involvement of caregivers when necessary.
Conclusion: Current qualitative research on the views of the elderly patient to hospital-based emergency care reveals common themes that should be considered in efforts to improve delivery of care to the elderly patient.
(Copyright © 2013 American College of Emergency Physicians. Published by Mosby, Inc. All rights reserved.)
Databáze: MEDLINE
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