Workplace violence. A focus on verbal abuse and intent to leave the organization.
| Autor: | Sofield L; Meridian Institute for Aging, Senior Health Center, Meridian Health System, USA., Salmond SW |
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| Jazyk: | angličtina |
| Zdroj: | Orthopedic nursing [Orthop Nurs] 2003 Jul-Aug; Vol. 22 (4), pp. 274-83. |
| DOI: | 10.1097/00006416-200307000-00008 |
| Abstrakt: | Purpose: To describe the experience of verbal abuse in a large multihospital system and determine the relationship of verbal abuse with intent to leave the organization. Design: Descriptive correlational design using mailed questionnaires. Sample: Randomized sample of 1000 nurses received questionnaire; 46% response rate, with a final useable sample of 461 surveys. Findings: Of the respondents, 91% had experienced verbal abuse in the past month. The physician was the most frequent source of verbal abuse, followed by patients, patient families, peers, supervisors, and subordinates. More than 50% of the sample did not feel competent in responding to verbal abuse. Amount of abuse and intent to leave were significantly related (r = .211, p < .01). Discussion: Organizations must adopt zero-tolerance policies for professional verbal abuse. Education and coaching are needed to help nurses to improve their skills when responding to patient-to-nurse and professional-to-professional verbal abuse. |
| Databáze: | MEDLINE |
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