Customer Retention and Profitability: CRM Environment.
| Autor: | Parida, Bivraj Bhusan1 bivraj@gmail.com, Baksi, Arup Kumar2 baksi.arup@gmail.com |
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| Zdroj: | SCMS Journal of Indian Management. Apr2011, Vol. 8 Issue 2, p66-84. 19p. 11 Diagrams, 18 Charts. |
| Databáze: | Business Source Ultimate |
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