A Case Study to Determine the Impact of Offering Selective Menus on Customer Satisfaction in a Health-Care Foodservice Operation.

Autor: Hyeja Chang1 hjc10@dankook.ac.kr, Tongkyung Kwak2 kwaktk@yonsei.ac.kr, Mattila, Anna S.3 asm6@psu.edu
Zdroj: Journal of Foodservice Business Research. 2005, Vol. 8 Issue 1, p53-77. 25p. 6 Charts.
Databáze: Business Source Ultimate