Can service quality predict customer satisfaction and behavioral intentions in the sport tourism industry? an application of the SERVQUAL model in an outdoors setting.
| Autor: | Kouthouris, Charilaos1 chkouth@pe.uth.gr, Alexandris, Konstantinos2 |
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| Zdroj: | Journal of Sport & Tourism. May2005, Vol. 10 Issue 2, p101-111. 11p. 4 Charts. |
| Databáze: | Business Source Ultimate |
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