More Can Be Achieved with Honey and Sugar: Relational Justice Enhances Service Recovery.
| Autor: | Naseem, Nayyer1 nayyer_naseem@hotmail.com, Dutta, Sujay2, Yaprak, Attila2 |
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| Zdroj: | AMA Summer Academic Conference Proceedings. 2019, Vol. 30, pCO3-36-CO3-36. 1p. |
| Databáze: | Business Source Ultimate |
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