Three Decades of Customer Value Research: Paradigmatic Roots and Future Research Avenues.

Autor: Zeithaml, Valarie A.1 (AUTHOR) valariez@unc.edu, Verleye, Katrien2 (AUTHOR), Hatak, Isabella3 (AUTHOR), Koller, Monika4 (AUTHOR), Zauner, Alexander5 (AUTHOR)
Zdroj: Journal of Service Research. Nov2020, Vol. 23 Issue 4, p409-432. 24p.
Databáze: Business Source Ultimate
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