INFORMATIONAL FLOW OF CUSTOMER SERVICE'S CHANNELS AT BRAZILIAN MAIL AND TELEGRAPH COMPANY.
| Autor: | de Souza Fernandes, Tatiana Falcão1 tatianafalc@gmail.com, Garcia, Joana Coeli Ribeiro1 nacoeli@gmail.com |
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| Zdroj: | Brazilian Journal of Information Science. Special Number, p97-111. 18p. |
| Databáze: | Academic Search Ultimate |
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