Výsledky vyhledávání - "van der Goot, M.J."

Understanding the intention to use mental health chatbots among LGBTQIA+ individuals

Autor: Henkel, T., Linn, A.J., van der Goot, M.J., Følstad, A., Araujo, T., Papadopoulos, S., Law, E.L.-C., Luger, E., Goodwin, M., Brandtzaeg, P.B.

Publikováno v: Chatbot Research and Design ISBN: 9783031255809
Chatbot Research and Design: 6th International Workshop, CONVERSATIONS 2022, Amsterdam, The Netherlands, November 22–23, 2022 revised selected papers, 83-100
STARTPAGE=83;ENDPAGE=100;TITLE=Chatbot Research and Design

This empirical study aims to test and extend the unified theory of acceptance and use of technology (UTAUT) in the context of mental health chatbot usage among LGBTQIA+ individuals. The proposed model uses UTAUT variables (performance expectancy, eff

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::af025985663ea998748a9781fe3e4617
https://doi.org/10.1007/978-3-031-25581-6_6

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Source orientation, anthropomorphism, and social presence in human-chatbot communication: how to proceed with these concepts

Autor: van der Goot, M.J.

Publikováno v: Publizistik, 67(4)

Source orientation, anthropomorphism, and social presence are three concepts that play a pivotal role in present-day research on users’ responses to communication with chatbots. However, there are also problems regarding the three conceptualization

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::ae7b95c9eb34b3397db970f04dea3206
https://hdl.handle.net/11245.1/3e2bd0b3-fb6b-4f1b-8173-d251c3325af6

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Controllable Text Generation for All Ages: Evaluating a Plug-and-Play Approach to Age-Adapted Dialogue

Autor: Jansen, L., Laichter, Š.L., Sinclair, A., van der Goot, M.J., Fernández, R., Pezzelle, S., Bosselut, A., Chandu, K., Dhole, K., Gangal, V., Gehrmann, S., Jernite, Y., Novikova, J., Perez-Beltrachini, L.

Publikováno v: 2nd Workshop on Natural Language Generation, Evaluation and Metrics: GEM 2022 : proceedings of the workshop : December 7, 2022, 172-188
STARTPAGE=172;ENDPAGE=188;TITLE=2nd Workshop on Natural Language Generation, Evaluation and Metrics

To be trusted and perceived as natural and coherent, conversational systems must adapt to the language of their users. While personalized dialogue is a promising direction, controlling generation for fine-grained language features remains a challenge

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::892f00a496d797a9c20db12675a53869
https://dare.uva.nl/personal/pure/en/publications/controllable-text-generation-for-all-ages-evaluating-a-plugandplay-approach-to-ageadapted-dialogue(2bd3a51e-ec1b-4989-8104-e58a1a4c02b7).html

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Children’s Perceptions of Sponsorship Disclosures in Online Influencer Videos

Autor: Rozendaal, E., van Reijmersdal, E.A., van der Goot, M.J., Waiguny, M.K.J., Rosengren, S.

Publikováno v: Advances in Advertising Research (Vol. XI) ISBN: 9783658322007
Advances in Advertising Research (Vol. XI): Designing and Communicating Experience, 273-287
STARTPAGE=273;ENDPAGE=287;TITLE=Advances in Advertising Research (Vol. XI)

As sponsoring in online influencer videos is gaining popularity, advertising- and media regulators are tightening the guidelines for commercial content in YouTube videos (e.g., the European Union’s Audiovisual Media Services Directive [AVMSD], and

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::f78f715887db10b9d59662efa6b0bec9
https://doi.org/10.1007/978-3-658-32201-4_19

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Customer service chatbots: A qualitative interview study into the communication journey of customers

Autor: van der Goot, M.J., Hafkamp, L., Dankfort, Z., Følstad, A., Araujo, T., Papadopoulos, S., Law, E.L.-C., Luger, E., Goodwin, M., Brandtzaeg, P.B.

Publikováno v: Chatbot Research and Design: 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020 : revised selected papers, 190-204
STARTPAGE=190;ENDPAGE=204;TITLE=Chatbot Research and Design
Chatbot Research and Design ISBN: 9783030682873
CONVERSATIONS

The current qualitative interview study describes the communication journey of customers who wish to contact companies, and their evaluation of chatbot communication within this journey. Interviews were conducted with a sample (N = 24) that was varie

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::0b996e96c18e21a4a8a88e045586a522
https://dare.uva.nl/personal/pure/en/publications/customer-service-chatbots-a-qualitative-interview-study-into-the-communication-journey-of-customers(39e1a9ef-a0b9-4f04-8fcb-b7a821b19508).html

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Customer service chatbots: A qualitative interview study into customers’ communication journey

Autor: van der Goot, M.J., Hafkamp, Laura, Dankfort, Zoe

Publikováno v: CONVERSATIONS 2020, 4th international workshop on chatbot research

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=narcis______::24da8675a6cbcdd343082bbc68f6c289
https://dare.uva.nl/personal/pure/en/publications/customer-service-chatbots-a-qualitative-interview-study-into-customers-communication-journey(4f9a97fe-36cc-4187-b5e2-a19f98fee625).html

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Exploring age differences in motivations for and acceptance of chatbot communication in a customer service context

Autor: van der Goot, M.J., Pilgrim, T., Følstad, A., Araujo, T., Papadopoulos, S., Law, E.L.-C., Granmo, O.-C., Luger, E., Brandtzaeg, P.B.

Publikováno v: Chatbot Research and Design ISBN: 9783030395391
CONVERSATIONS
Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019 : revised selected papers, 173-186
STARTPAGE=173;ENDPAGE=186;TITLE=Chatbot Research and Design

This qualitative interview study explores age differences in perceptions of chatbot communication in a customer service context. Socioemotional selectivity theory and research into technology acceptance suggest that older adults may differ from young

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::4ee059e9ef792be37bd485ce671063dc
https://doi.org/10.1007/978-3-030-39540-7_12

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