Zobrazeno 1 - 10
of 156
pro vyhledávání: '"service quality management"'
Publikováno v:
The TQM Journal, 2020, Vol. 36, Issue 7, pp. 1823-1844.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/TQM-12-2019-0306
Autor:
Jarin Jarusen, Ekkapong Cheunkamon
Publikováno v:
Heliyon, Vol 10, Iss 19, Pp e38744- (2024)
Community enterprises in Thailand are facing a highly competitive marketing challenge, an inability to hand on business to the next generation, and a lack of a flexible goods production system. This study aims to develop a measurement model for commu
Externí odkaz:
https://doaj.org/article/4d387ef81c3a4551941208e741185b96
Autor:
Margarito Landa-Zárate, Eduardo Fernández-Echeverría, Luis Enrique García-Santamaría, Gregorio Fernández-Lambert, Eduardo Martínez-Mendoza
Publikováno v:
Journal of Industrial Engineering and Management, Vol 17, Iss 1, Pp 182-195 (2024)
Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry. Design/methodology/approach: In stage I, we obtained
Externí odkaz:
https://doaj.org/article/717a6ee6a232428b926c22caf3ef0809
Autor:
Krasnokutskyi Yevgen S.
Publikováno v:
Bìznes Inform, Vol 1, Iss 552, Pp 345-354 (2024)
The article develops a methodical approach to assessing the level of quality management of services of railway transport enterprises. It is specified that the introduction of a modern system for managing the quality of services of railway transport e
Externí odkaz:
https://doaj.org/article/54f5eb6f19f945ab89a2cf9ecbea0df3
Autor:
Fariz Fariz
Publikováno v:
Khazanah Sosial, Vol 4, Iss 2, Pp 272-283 (2022)
The challenge for Indonesia in the current era is to prepare itself for economic, business and education activities. One of them is strengthening the competitiveness of higher education, by increasing its quality. The purpose of this study was to ana
Externí odkaz:
https://doaj.org/article/a60304f0357e4854b8c7bb218e5e928b
Publikováno v:
Proceedings on Engineering Sciences, Vol 2, Iss 4, Pp 419-430 (2020)
This paper aims to identify the factors that most affect service quality in fast-food restaurants (FFR) from the Brazilian customers' perspective. Factor analysis was used to verify the items of the DINESERV scale. Cronbach’s α and item-total corr
Externí odkaz:
https://doaj.org/article/114ead05aca84c8c95ab2a1cf5ea6677
Autor:
Pagaria, Vaishali
Publikováno v:
The Review of Finance and Banking. 12(2):155-174
Externí odkaz:
https://www.ceeol.com/search/article-detail?id=954441
Autor:
N. Sh. Vatolkina
Publikováno v:
Вестник Российского экономического университета имени Г. В. Плеханова, Vol 0, Iss 2, Pp 93-107 (2019)
The article deals with the problem of modeling the quality of e-services on the basis of evolution analysis and comparison of object factors of theories of technologies’ adoption and continuous use. The author identified and systematized factors of
Externí odkaz:
https://doaj.org/article/434fb25bb12f49d5b61bffbb7beea1e1
Publikováno v:
International Journal for Quality Research, Vol 13, Iss 1, Pp 177-192 (2019)
Several studies have been conducted to identify the factors that most influence on service quality and customer satisfaction in the fitness industry. However, little attention has been dedicated to the identification of the most relevant attributes.
Externí odkaz:
https://doaj.org/article/ec99738861bc40e8bc1edfec8e345b6b