Výsledky vyhledávání - "service attribute"

Akademický článek

Korean Restaurants’ Consumer Needs Based on Marketing Mix Through the Kano Model

Autor: Caesarilla Maggie Zavira, Dyah Ismoyowati, Henry Yuliando

Publikováno v: Agraris: Journal of Agribusiness and Rural Development Research, Vol 9, Iss 1, Pp 129-149 (2023)

A proliferation of Korean restaurants in Yogyakarta can be seen over the past few years, each with its unique concept. However, a survey on Google Star Rating suggests that not all of these restaurants are sustainable. The significant discrepancy bet

Externí odkaz: https://doaj.org/article/cafd0992c5444d828d842584e8741361

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Akademický článek

Gender differences in the user satisfaction and service quality improvement priority of public transit bus system in Porto Alegre and Fortaleza, Brazil

Autor: Zheng, Yunhan ^a, Kong, Hui ^{b, d, ⁎}, Petzhold, Guillermo ^c, Barcelos, Mariana M. ^c, Zegras, Christopher P. ^b, Zhao, Jinhua ^b

Publikováno v: In Travel Behaviour and Society July 2022 28:22-37

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Akademický článek

Pengaruh e-CRM terhadap Kualitas Hubungan dan Hasil dengan Atribut Layanan dan Pemulihan Layanan sebagai Variabel Mediasi

Autor: Rini Apriyanti, Fatchur Rohman, Nur Khusniyah Indrawati

Publikováno v: Jurnal Manajemen Dan Kewirausahaan, Vol 9, Iss 1, Pp 117-129 (2021)

This research is expected to find out more about the effect of e-Customer Relationship Management (e-CRM) on relationship quality and outcomes by using service attributes and service recovery as a mediating variable for customers of PT BCA Tbk, The M

Externí odkaz: https://doaj.org/article/14ff769e7da847f29c3b7a532c6ee726

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Akademický článek

Customer Perception of Logistics Service Quality Using SIPA and Modified Kano: Case Study of Indonesian E-Commerce

Autor: Ilyas Masudin, Yulyetha Kurnia Putri Hanifah, Shanty Kusuma Dewi, Dian Palupi Restuputri, Dwi Iryaning Handayani

Publikováno v: Logistics, Vol 6, Iss 3, p 51 (2022)

Background: The success of e-commerce cannot be separated from a good delivery experience. Meanwhile, research that discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is still li

Externí odkaz: https://doaj.org/article/6cfa433955b64fc4b73229e4c80857a7

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Akademický článek

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Akademický článek

Towards an understanding of smart service: The case study for cultural heritage e-Tourism

Autor: Kirill A. Kulakov, Oksana B. Petrina, Dmitry G. Korzun, Aleksey G. Varfolomeyev

Publikováno v: Proceedings of the XXth Conference of Open Innovations Association FRUCT, Vol 664, Iss 18, Pp 145-152 (2016)

e-Tourism covers a wide niche of the digital services market. The existing services, although being presented in the large amount in today's Internet, do not achieve high intelligence level. The user still needs to perform a lot of operations manuall

Externí odkaz: https://doaj.org/article/74205202e3e6410c8ef17f5187d68bd4

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