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Publikováno v:
مدیریت صنعتی, Vol 8, Iss 1, Pp 61-74 (2016)
Banking and financial services are important parts of the service industry. Quality of service in the banking industry has a close relationship with customer satisfaction service system. Banks could create competitive advantage by increasing customer
Externí odkaz:
https://doaj.org/article/2e132cf56d814b01b6ac7d5a70d1e0b5
