Developing a strategic user orientation: a key element for the delivery of effective public services

Autor: Stephen P. Osborne, Kirsty Strokosch

Publikováno v: Global Public Policy and Governance
Osborne, S P & Strokosch, K 2021, ' Developing a strategic user orientation : A key element for the delivery of effective public services ', Global Public Policy and Governance . https://doi.org/10.1007/s43508-021-00008-9

This paper argues that the application of strategic planning and management to public services has been hampered by the failure to link these to a strategic orientation. This paper suggests that this is essential to the development of resilient and s

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::12f004cbf99bfe803aa6eea5268ed85d
https://doi.org/10.1007/s43508-021-00008-9

Evaluating the internalisation of core values at a South African public service organisation

Autor: Susanna M. O’Neil, Andre L. Horne

Publikováno v: SA Journal of Human Resource Management, Vol 10, Iss 1, Pp 1-14 (2012)

Orientation: Fully entrenched and internalised organisational values have proved a competitive advantage for many leading organisations. The benefits range from higher profit margins to the improvement of employees’ commitment and ethical performan

Externí odkaz: https://doaj.org/article/365d83fc05be453e84b072411bfe6040

Tento výsledek nelze pro nepřihlášené uživatele zobrazit.
K zobrazení výsledku je třeba se přihlásit.

Tento výsledek nelze pro nepřihlášené uživatele zobrazit.
K zobrazení výsledku je třeba se přihlásit.

Buying innovation in complex public service settings: the example of service improvement in education

Autor: Thomas, Susana

This research investigates how public service organisations (PSO’s) use public procurement, referred to as the acquisition of goods and services by PSOs, to analyse the processes through which a PSO acquires innovative goods and services in order t

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=od______2295::e9c7e7baced54154eef69fe04217bca5
http://www.manchester.ac.uk/escholar/uk-ac-man-scw:270634