Výsledky vyhledávání - "ponašanje korisnika kao dobrih građana"

Service-Oriented Organizational Citizenship Behavior, Service Quality and Customer Citizenship Behavior: Comparison of Implementation and Evaluation from the Perspective of Bank Customers

Autor: Soni Harsono, Tjahjani Prawitowati, Basuki Rachmat, Harry Widyantoro

Publikováno v: Market-Tržište
Volume 33
Issue 1
Tržište, Vol 33, Iss 1, Pp 75-92 (2021)

Purpose – This study aims to explore the effect of service-oriented organizational citizenship behavior (SOCB) on service quality and to compare SOCB, service quality, and customer citizenship behavior (CCB) between two banks. Design/Methodology/Ap

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::6de0f7a8a42203871c7520e5ca18538a
https://hrcak.srce.hr/file/377282

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