The Importance-Satisfaction Matrix as a Strategic Tool for Termas de Chaves Thermal Spa Priority Improvements

Autor: Márcia Vaz, Paula Odete Fernandes, Fernanda A. Ferreira, Maria José Alves, Vânia Costa, Alcina Nunes

Publikováno v: Journal of Tourism, Sustainability and Well-being, Vol 11, Iss 1, Pp 52-65 (2023)

Health and wellness tourism has gained increased interest from the public, which searches for spaces that assure health and wellness maintenance. Proof of this is the example of Termas de Chaves thermal spa, which has gradually grown demand for its p

Externí odkaz: https://doaj.org/article/135ffc0e47064ebb858dfb0d46d5b31b

The Importance-Satisfaction Matrix as a strategic tool for Termas de Chaves thermal spa priority improvements

Autor: Vaz, Márcia, Fernandes, Paula Odete, Ferreira, Fernanda A., Alves, Maria José, Costa, Vânia, Nunes, Alcina

Health and wellness tourism has gained increased interest from the public, which searches for spaces that assure health and wellness maintenance. Proof of this is the example of Termas de Chaves thermal spa, which has gradually grown demand for its p

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::2b7b962054edb4fd20d908635bcab943

KEPUASAN MAHASISWA TERHADAP 'SERVICE QUALITY' DI FAKULTAS TEKNIK UNIVERSITAS DIPONEGORO MENGGUNAKAN METODE 'STUDENT SATISFACTION INVENTORY'

Autor: Zainal Fanani R, Haryo Santoso, Ina Lusiana

Publikováno v: Teknik, Vol 28, Iss 2, Pp 116-124 (2012)

College is a service industry providing service activities of higher education, where quality of service andproduct have must be committed to customer satisfaction orientation. Diponegoro University as one of TheState University which is located in S

Externí odkaz: https://doaj.org/article/c8d8d6a54dd842e8a19c184d7ac283ab

Identificação de fatores críticos de sucesso que maximizam a satisfação do cliente: uma análise multivariada

Autor: Hélder Pires Ferreira, Paula Odete Fernandes

Publikováno v: Repositório Científico de Acesso Aberto de Portugal
Repositório Científico de Acesso Aberto de Portugal (RCAAP)
instacron:RCAAP
ResearcherID
Tourism & Management Studies v.11 n.1 2015
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Agência para a Sociedade do Conhecimento (UMIC)-FCT-Sociedade da Informação
Redalyc
Tourism & Management Studies, Vol 11, Iss 1, Pp 164-172 (2015)
Tourism & Management Studies, Volume: 11, Issue: 1, Pages: 164-172, Published: 31 JAN 2015

This study was based on the identification of critical success factors (CSFs) that maximise customer satisfaction, as well as an analysis of customers’ degree of satisfaction and the importance that they attach to CSFs. For this purpose, 225 custom

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::98593460029c4a3e2ce68dc24afa5ab0
http://hdl.handle.net/10198/16893