Zobrazeno 1 - 1
of 1
pro vyhledávání: '"guest comment cards"'
Autor:
Vikelwa Judith Nomnga, Osward Mhlanga
Publikováno v:
African Journal of Hospitality, Tourism and Leisure, Vol 4, Iss 2 (2015)
The purpose of this study was to examine hotel guest comment cards (GCCs) and customer satisfaction management schemes in hotels of East London. The findings indicate that hotel employees do not need additional training in order to motivate the
Externí odkaz:
https://doaj.org/article/3183787946e34a46878f17a3b728bb9d
