Zobrazeno 1 - 1
of 1
pro vyhledávání: '"first-time contact"'
Autor:
Makoto Fujii, Takanori Seki
Publikováno v:
Maketingu Janaru, Vol 41, Iss 3, Pp 72-84 (2021)
This study had two research questions. First, under what conditions does the creativity of frontline employees (FLEs) have a negative effect on customer satisfaction? Second, what factors mitigate the negative impact of the creativity of FLEs on cust
Externí odkaz:
https://doaj.org/article/2e03d69759024715b3b50a6c1cb759b6
