Zobrazeno 1 - 10
of 990
pro vyhledávání: '"e-service quality"'
Autor:
Thowayeb H. HASSAN, Hadeel Sa'ad AL-HYARI, Mohamed Y. HELAL, Nabila N. ELSHAWARBI, Hassan Marzok Elsayed MAHMOUD, Magdy El-Sayed HASHISH, Ashraf Mohamed ANAS, Bahadur BILALOV, Insaf Sanhouri AHMED, Fatheya Abosrea MOUSTAFA
Publikováno v:
African Journal of Hospitality, Tourism and Leisure, Vol 13, Iss 3, Pp 494-503 (2024)
Restaurants need to have a strong awareness of e-customer perception and a dedication to continuous improvement to succeed in the digital environment. Thus, conducting a thorough analysis of the digital elements affecting e-customer satisfaction is c
Externí odkaz:
https://doaj.org/article/971e3c9de1d94631be0f60d9cf2d94b2
Autor:
Vania Tanlim, Tommy Setiawan Ruslim
Publikováno v:
Jurnal Manajemen, Vol 28, Iss 3, Pp 567-587 (2024)
This study aims to empirically examine the impact of e-service quality, e-commerce innovation, utilitarian value, and hedonic value on customer loyalty, with customer satisfaction as a mediating variable at Tokopedia. The research population consists
Externí odkaz:
https://doaj.org/article/27acd33c866948ae94c4c83eed0d74d3
Publikováno v:
International Journal of Quality and Service Sciences, 2024, Vol. 16, Issue 2, pp. 145-166.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IJQSS-08-2023-0120
Autor:
Ashiq, Rubab, Hussain, Asad
Publikováno v:
Journal of Electronic Business & Digital Economics, 2023, Vol. 3, Issue 2, pp. 117-141.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JEBDE-09-2023-0019
Publikováno v:
Profit: Jurnal Administrasi Bisnis, Vol 18, Iss 02, Pp 152-167 (2024)
This research explores the interconnected relationship between e-service quality, customer trust, and loyalty in the context of Indonesian e-commerce, focusing specifically on the Shopee platform. Analyzing data from 279 Shopee users, the study exami
Externí odkaz:
https://doaj.org/article/99eaede66f354627b64373803bf0723a
Autor:
HADI SAPUTRA, RINITA ISTIQOMAH
Publikováno v:
Jurnal Jaminan Kesehatan Nasional, Vol 4, Iss 1, Pp 66-76 (2024)
Mobile JKN is a non-face-to-face application that has many features and makes it easier for participants to maximize the national health insurance program organized by BPJS Kesehatan. As of June 2023, in the Surakarta area, the number of Mobile JKN r
Externí odkaz:
https://doaj.org/article/3621848857564e4dbade2e499a9391d1
Publikováno v:
Jurnal Manajemen, Vol 28, Iss 2, Pp 341-364 (2024)
This research investigates the relationships between e-service quality, customer satisfaction, and loyalty within Indonesian e-commerce, explicitly focusing on the Shopee platform. Analyse 279 Shopee customers; the study examines the impact of websit
Externí odkaz:
https://doaj.org/article/df76381b523d4ce4a8199c71f2dbfbef
Publikováno v:
Nidhomul Haq, Vol 9, Iss 3 (2024)
This study aims to analyze the effect of Brand Religiosity Image, E-Service Quality, and Muslim Customer Perceived Value on student loyalty, with student satisfaction as a mediating variable. This study was conducted at UIN Syarif Hidayatullah Jakart
Externí odkaz:
https://doaj.org/article/6fca76f750674fbcb05a09f0e7398c1b
Autor:
Nawafleh, Sahem, Khasawneh, Anis
Publikováno v:
Transforming Government: People, Process and Policy, 2024, Vol. 18, Issue 2, pp. 217-240.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/TG-04-2023-0053
Autor:
Malkan Yahya Abdillah
Publikováno v:
Media Mahardhika: Media Komunikasi Ekonomi dan Manajemen, Vol 22, Iss 3, Pp 438-451 (2024)
The purpose of this study was to see how e-service quality and e-trust influence e-satisfaction and e-loyalty directly (direct) and indirectly (indirect) on users of the ovo e-wallet application in Medan, Indonesia. Quantitative methods are used in t
Externí odkaz:
https://doaj.org/article/b4d22c54873349ef851ef9a2fc9f9c56