An Accountability System for Tehran Municipality: A Research on Civil Services Delivery and Citizens' satisfaction

Autor: abolhasan faghihi, kaaveh teymournejhad

Publikováno v: مطالعات مدیریت بهبود و تحول, Vol 13, Iss 50, Pp 19-46 (2006)

The core of this article is about "accountability of public services organizations to people" and specifically "accountability of Tehran Municipality for clienteles and citizens". In a general perspective, considering the roots of the problem, it see

Externí odkaz: https://doaj.org/article/86344b3ee5f6438697471adbc529fcc8

Applying Personalisation to Enable eGovernment Service Delivery for Citizens

Autor: Sarwar, Sohail

With the increasing use of the Internet, there has been considerable global growth in the development and use of e-government services. Citizen expectations based on everyday use of personalised, quick and easy to use advanced e-commerce and streamin

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::b96d211baa9dfa4bf7ecc6b5ad9341a8

[Organisation of medical care delivery to citizens, enjoying a right to get medical care at military-medical organisations of the Ministry of Defence of the Russian Federation]

Autor: A Ya, Fisun, K Ye, Kuvshinov, A G, Pastukhov, S V, Zemlyakov

Publikováno v: Voenno-meditsinskii zhurnal. 336(9)

One of the main priorities of the medical service of the armed forces of the Russian federation is a realization of rights for military retirees and members of their families to free medical care. For this purpose was founded a system of organization

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=pmid________::d089d2d6e4c6cfc46dd7cca5cdca01e7
https://pubmed.ncbi.nlm.nih.gov/26827513

Government e-services delivery requires citizens awareness : the case of Brunei Darussalam

Autor: Jait, Adam

This study examines citizens awareness and usage of government e-services. Governments use Web-based Internet applications to enhance their citizens access to government services. However, in a case study in Brunei Darussalam, it was found that the g

Externí odkaz: http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.587928

New Public Management and Its Critics:Alternative Roads to Flexible Service Delivery to Citizens?

Autor: Jespersen, Peter Kragh, Greve, Carsten

Publikováno v: Jespersen, P K & Greve, C 1999, New Public Management and Its Critics : Alternative Roads to Flexible Service Delivery to Citizens? in Rouban, Luc (ed.) (ed.), Citizens and the New Governance : Beyond New Public Management : EGPA Yearbook . IOS Press, Amsterdam, International Institute of Administrative Sciences Monographs, no. Vol. 10 ; :, pp. 143-156 .

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::c540e48929e2eddcf775d3d3b8617557
https://vbn.aau.dk/da/publications/d9bef580-8093-11db-8b97-000ea68e967b