ANÁLISIS DE LA NECESIDAD DE ENTREINAMIENTO EN CALL CENTERS

Autor: de Carvalho Gonçalves Silva, Sirley, Mourão, Luciana

Publikováno v: Electronic Review of Management; v. 20, n. 3 (2014): EDIÇÃO 79-SET/DEZ 2014; 740-772
Revista Electrónica de Administración; v. 20, n. 3 (2014): EDIÇÃO 79-SET/DEZ 2014; 740-772
Revista Eletrônica de Administração; v. 20, n. 3 (2014): EDIÇÃO 79-SET/DEZ 2014; 740-772

The customer service systems are the link between the organization and customers and should be understood as a strategic tool. However, the lack of professional qualification of operators and supervisors of call centers has brought many implications

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=seer___ufrgs::911a5561c158b7c964c65c9466b93e02
http://seer.ufrgs.br/read/article/view/40564