Zobrazeno 1 - 10
of 492
pro vyhledávání: '"customer experience management"'
Publikováno v:
Business Process Management Journal, 2024, Vol. 30, Issue 8, pp. 120-143.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/BPMJ-10-2023-0838
Publikováno v:
International Journal of Information Science and Management, Vol 22, Iss 4, Pp 267-286 (2024)
Despite the importance of Marketing Intelligence (MI) and the Internet of Things (IoT), Customer Relationship Management (CRM), and Customer Experience Management (CEM) in the competitive context, more research on the integration of these concepts fo
Externí odkaz:
https://doaj.org/article/c25cb95862964bc4b0e3cb1affc22696
Publikováno v:
Muṭāli̒āt-i Mudīriyyat-i Gardishgarī, Vol 19, Iss 66, Pp 231-270 (2024)
The traditional goal of satisfaction has not worked to ensure customer loyalty, and moving towards customer delight is essential for hotels. The purpose of this research is to design and validate the customer delight model in hotel industry using the
Externí odkaz:
https://doaj.org/article/3ecf5460f2514721a9d9c1f213c07f23
Autor:
Roberto P. Madruga, Edison Renato Silva, Jose Francisco Moreira Pessanha, Humberto Henriques de Arruda, Assed Naked Haddad
Publikováno v:
IEEE Access, Vol 12, Pp 119350-119370 (2024)
This study presents the evolution of the IFCX model into the Customer Experience Management Maturity Index (CXMMI), a comprehensive framework for assessing and benchmarking the maturity of customer experience management in organizations, by focusing
Externí odkaz:
https://doaj.org/article/3c31f34f1ffe4af7a4c9a614d4708049
Publikováno v:
Journal of Service Theory and Practice, 2023, Vol. 33, Issue 7, pp. 94-115.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JSTP-03-2023-0077
Publikováno v:
International Journal of Retail & Distribution Management, 2023, Vol. 51, Issue 13, pp. 81-100.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IJRDM-12-2021-0588
Publikováno v:
Management Decision, 2023, Vol. 61, Issue 13, pp. 54-84.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/MD-05-2022-0613
Autor:
Olorunsola, Victor Oluwafemi, Saydam, Mehmet Bahri, Lasisi, Taiwo Temitope, Eluwole, Kayode Kolawole
Publikováno v:
Journal of Hospitality and Tourism Insights, 2023, Vol. 6, Issue 5, pp. 2462-2483.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JHTI-03-2022-0113
Publikováno v:
Qualitative Market Research: An International Journal, 2023, Vol. 26, Issue 5, pp. 663-686.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/QMR-07-2022-0120
Autor:
Gaule Egle, Jovarauskiene Donata, Petrauskiene Ruta, Pravalinskas Mindaugas, Rauleckas Rimantas
Publikováno v:
Engineering Management in Production and Services, Vol 15, Iss 3, Pp 84-100 (2023)
Significant gaps in public services management were highlighted when service-dominant logic emerged in services science, resulting in fundamental changes in attitudes. The business model application in public services was initiated by offering public
Externí odkaz:
https://doaj.org/article/8f23d0a9e5ec423eaa1f1bbd162d9172