Zobrazeno 1 - 5
of 5
pro vyhledávání: '"customer assistive intent"'
Autor:
Muhammad Mazhar, Ding Hooi Ting, Ali Hussain, Muhammad Aamir Nadeem, Muhammad Asghar Ali, Umaima Tariq
Publikováno v:
Frontiers in Psychology, Vol 12 (2022)
The purpose of this study is to investigate the incidence of service failure in rendering service process during COVID-19. It further explores the outcomes of service recovery offered to customers in case of service failure. Like other businesses, we
Externí odkaz:
https://doaj.org/article/f7bd8518fa2f42f58a4643e65ee8be5a
Autor:
Muhammad Mazhar, Ding Hooi Ting, Ali Hussain, Muhammad Aamir Nadeem, Muhammad Asghar Ali, Umaima Tariq
Publikováno v:
Frontiers in Psychology, Vol 12 (2022)
The purpose of this study is to investigate the incidence of service failure in rendering service process during COVID-19. It further explores the outcomes of service recovery offered to customers in case of service failure. Like other businesses, we
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::b394a16e67c070ced302648af1a96a86
https://pubmed.ncbi.nlm.nih.gov/35185687
https://pubmed.ncbi.nlm.nih.gov/35185687
Akademický článek
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Publikováno v:
International Journal of Retail & Distribution Management; 2023, Vol. 51 Issue 11, p1413-1476, 64p
Publikováno v:
International Journal of Retail & Distribution Management; 2014, Vol. 42 Issue 5, p369-389, 21p