Zobrazeno 1 - 10
of 204
pro vyhledávání: '"customer–company identification"'
Publikováno v:
Social Responsibility Journal, 2024, Vol. 20, Issue 6, pp. 1138-1156.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/SRJ-07-2023-0378
Akademický článek
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Autor:
Yağmur KERSE
Publikováno v:
Yönetim ve Ekonomi, Vol 30, Iss 2, Pp 365-376 (2023)
For many years, customer voice was seen as a dimension of customer complaint behavior, but it has started to be seen as a positive customer behavior independent of complaint behavior after the increase in studies in this area. It can be said that cus
Externí odkaz:
https://doaj.org/article/b9fd9b0492004b69bba05e2f7075a416
Autor:
Mursid, Ali, Wu, Cedric Hsi-Jui
Publikováno v:
Journal of Islamic Marketing, 2021, Vol. 13, Issue 12, pp. 2521-2541.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JIMA-01-2020-0014
Autor:
Fatima Ezzahra Jiddi
Publikováno v:
Heliyon, Vol 9, Iss 8, Pp e18669- (2023)
This study aims to determine whether and how investing in corporate social responsibility (CSR) practices results in better attitudinal and behavioral loyalty. It seeks to comprehend the path linking CSR and customer loyalty through customer-company
Externí odkaz:
https://doaj.org/article/dd948c8334bb475ba1a2817ca7fb20bf
Publikováno v:
Frontiers in Psychology, Vol 13 (2022)
Guided by the service-dominant logic, hospitality employees have to occasionally engage in pro-customer deviance to offer customized service. While pro-customer deviance has been linked with several customer attitudinal outcomes, the different custom
Externí odkaz:
https://doaj.org/article/35c4be2ba2a340d784aeb26753716761
Autor:
Glaveli, Niki
Publikováno v:
Social Responsibility Journal, 2020, Vol. 17, Issue 3, pp. 367-383.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/SRJ-07-2019-0257
Publikováno v:
Jurnal Manajemen Indonesia, Vol 21, Iss 1, Pp 43-54 (2021)
The level of service quality is often a shared measure between providers and users of products for transactions. High quality demands by service users can make service providers to implement an effective work culture. For service users, quality can b
Externí odkaz:
https://doaj.org/article/8b965413d9de4d2d88fcc399c14ce347
Akademický článek
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Autor:
Hur, Won-Moo, Kim, Yeonshin
Publikováno v:
International Journal of Bank Marketing, 2020, Vol. 38, Issue 7, pp. 1553-1574.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IJBM-04-2020-0191