Výsledky vyhledávání - "critical employee"

This paper examines several sources of support for contact employees in service encounters. These sources of support, including organization support, supervisory support, and customer's participation, are proposed to affect the attitudes and behavior

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::64a628492a6d9a2d8c96d119289f1b55
https://doi.org/10.1108/08876040410548311

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The effect of work climate on critical employee and customer outcomes

Autor: Sharon E. Beatty, Mahn Hee Yoon, Jaebeom Suh

Publikováno v: International Journal of Service Industry Management. 12:500-521

This paper examines several work climate variables and their impact on service quality. While there exists a variety of work climates relevant to contact employees during service encounters, this study investigates two components for successful imple

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::20a85cf45768283648cc9a3d632aa3e3
https://doi.org/10.1108/eum0000000006095

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Critical Employee, Information and Entrepreneurial Rents

Autor: Shiqiang Li, Yang Xiao-wei

Publikováno v: SSRN Electronic Journal.

This article discusses the entrepreneurial rents from the entrepreneur’s private information about the critical employees’ capability in creating monopoly rents in the product market. If the entrepreneur discovers before his competitors an employ

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::1041706ed1d0cc82244390f5cde68b43
https://doi.org/10.2139/ssrn.1412988

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