Zobrazeno 1 - 10
of 298
pro vyhledávání: '"complaint handling"'
Publikováno v:
Perspektif: Jurnal Ilmu-ilmu Sosial, Vol 13, Iss 3, Pp 638-644 (2024)
Handling public complaints is important in public services in Indonesia, including in the field of law enforcement by the Indonesian National Police (Polri). National Police investigators have a crucial role in conducting investigations and investiga
Externí odkaz:
https://doaj.org/article/100a8505284e48e89f60c891a52e4d19
Autor:
Pio, Pedro G.C., Sigahi, Tiago, Rampasso, Izabela Simon, Satolo, Eduardo Guilherme, Serafim, Milena Pavan, Quelhas, Osvaldo L.G., Leal Filho, Walter, Anholon, Rosley
Publikováno v:
International Journal of Productivity and Performance Management, 2023, Vol. 73, Issue 4, pp. 1050-1070.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IJPPM-08-2022-0430
Publikováno v:
Management and Economics Review, Vol 9, Iss 1, Pp 41-60 (2024)
Measuring customer satisfaction is an efficient method for evaluating organisational performance of firms, especially in today’s competitive environment. In the Algerian context, where the industry is developing rapidly and the customer satisfactio
Externí odkaz:
https://doaj.org/article/18b4b9161b084cf492173b54680f1762
Publikováno v:
Internet Research, 2023, Vol. 33, Issue 7, pp. 19-45.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/INTR-02-2022-0115
Pengembangan Aplikasi Pendataan Komplain Warga Berbasis Android (Studi Kasus : Desa Babadan, Bantul)
Publikováno v:
Rekayasa, Vol 16, Iss 3, Pp 311-319 (2023)
Complaints are quite an important thing in a village community services, with the submission of complaints, allows community administrators to improve the quality of the village and solve many common problems. A slow response in handling complaints c
Externí odkaz:
https://doaj.org/article/502b5419aebd4a8a89ba673f484dccb7
Publikováno v:
Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship, Vol 13, Iss 1, Pp 358-373 (2023)
The business continuity of a company is supported by the level of achievement of performance targets that have been set. This study aims to determine the influence of oragnization commitment, employee competence, and the role of organizational commit
Externí odkaz:
https://doaj.org/article/99cd3a9fe76d493196c2cae4f4aed93e
Autor:
Cosmas Anayochukwu Nwankwo
Publikováno v:
Journal of Economic and Social Development (Varaždin), Vol 10, Iss 02, Pp 01-11 (2023)
Many firms, especially manufacturing small and medium enterprises (SMEs), have ignored the need for good customer relationship management (CRM), which has caused many customer losses. This study examines the effect of CRM on the survival of manufactu
Externí odkaz:
https://doaj.org/article/3d3fceb685af4948a33306c3d72d3ff9
Publikováno v:
Marketing Intelligence & Planning, 2023, Vol. 41, Issue 5, pp. 557-573.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/MIP-05-2022-0188
Autor:
Nguyen Ngoc Quang, Dao Cam Thuy
Publikováno v:
Cogent Business & Management, Vol 10, Iss 2 (2023)
AbstractThe main objective of this research is to expand the satisfaction with complaint handling theory to the OTT (Over The Top) application by examining the perceptions of justice and trustworthiness factors affecting customer loyalty mediating ro
Externí odkaz:
https://doaj.org/article/e69d7792ec684202b34dc3667e54ac60
Autor:
Abbasi, Amir Zaib, Fayyaz, Muhammad Shahzeb, Ting, Ding Hooi, Munir, Maira, Bashir, Shahid, Zhang, Chun
Publikováno v:
Asia-Pacific Journal of Business Administration, 2022, Vol. 15, Issue 1, pp. 46-71.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/APJBA-06-2021-0246