The moderating effect of channel use on the quality‐loyalty relationship in multi‐channel e‐services

Autor: Sousa, Rui

Publikováno v: International Journal of Quality & Reliability Management, 2012, Vol. 29, Issue 9, pp. 1019-1037.

Externí odkaz: http://www.emeraldinsight.com/doi/10.1108/02656711211272935

Cross-channel retail services as a remedy for retailer switching?: An investigation of retailer switching and potential of cross-channel retail services

Autor: Behme, Katharina

This cumulative dissertation consists of four papers that investigate retailer switching and identify potential and threat of cross-channel retail services (CCRS) for retail businesses. The first, conceptual paper compares different theories and mode

Externí odkaz: https://slub.qucosa.de/id/qucosa%3A38583
https://slub.qucosa.de/api/qucosa%3A38583/attachment/ATT-0/

Omni-channel service operations: Building technology-based business networks

Autor: João Reis, Nuno Melão, Marlene Amorim

Publikováno v: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Agência para a Sociedade do Conhecimento (UMIC)-FCT-Sociedade da Informação
instacron:RCAAP
SOLI

This article investigates how omni-channel services operations are building technology-based business networks. It uses a case study research, which includes multiple sources of data collection for triangulation purposes, to study a real-life phenome

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::2040c73d102f308bceede458d9a61d56
https://hdl.handle.net/10400.26/19588

Omni-channel Services Failure and Recovery: A Case Study Research

Autor: Reis, João Carlos Gonçalves dos, Amorim, Marlene Paula Castro, Melão, Nuno Filipe Rosa

This study investigates the way service providers are employing their channels to support the handling of customer complaints, using a qualitative case study research approach in a Portuguese private bank. It characterizes the omni-channel recovery p

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=od______1714::6789c12dad20dbce09c11aaa7525c213
https://hdl.handle.net/10400.26/28305

Microlearning mApp raises health competence: Hybrid service design

Autor: Simons, L.P.A., Foerster, F., Bruck, P.A., Motiwalla, L., Jonker, C.M.

Publikováno v: Health and Technology, 5 (1), 2015

Work place health support interventions can help support our aging work force, with mApps offering cost-effectiveness opportunities. Previous research shows that health support apps should offer users enough newness and relevance each time they are u

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=narcis______::1013fe89a272d4f0d915508ae1a56dff
http://resolver.tudelft.nl/uuid:52c62a50-743d-4a03-8dea-fdaa26fe1f66