ASSESSING THE DEGREE OF PROMPTNESS OF A SERVICE INDUSTRY TO ADOPT LEAN THINKING

Autor: Sellitto, Miguel Afonso, Borchardt, Miriam, Medeiros Pereira, Giancarlo

Publikováno v: Electronic Review of Management; v. 9, n. 6 (2003): Edição 36-Especial-nov/dez 2003
Revista Electrónica de Administración; v. 9, n. 6 (2003): Edição 36-Especial-nov/dez 2003
Revista Eletrônica de Administração; v. 9, n. 6 (2003): Edição 36-Especial-nov/dez 2003

This paper describes the development and implementation of an index able to assess the degree of promptness of a service industry to carry out procedures towards lean thinking. According to the measurements theory and multivariate statistics, an appr

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http://seer.ufrgs.br/read/article/view/42145

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