Zobrazeno 1 - 10
of 441
pro vyhledávání: '"banking service"'
Autor:
Mukuuma Kassim, Mathias Mujinga
Publikováno v:
Journal of Information Systems and Informatics, Vol 6, Iss 3, Pp 1743-1759 (2024)
The rise of e-banking has significantly transformed the banking industry, introducing new dimensions of quality of service and customer satisfaction. However, existing studies have primarily focused on these aspects from a global perspective, with li
Externí odkaz:
https://doaj.org/article/8e2e7fa475264882a36afeea30921d15
Publikováno v:
Cogent Business & Management, Vol 11, Iss 1 (2024)
AbstractRetail banking has always been considered as a core activity of banks because it has the effect of accelerating the cash flow process and creating a mainstream medium and long-term capital source for the bank. Vietnamese commercial banks now
Externí odkaz:
https://doaj.org/article/3c486244587449d7b409793d5d7c5eb5
Autor:
Phillip Dangaiso, Paul Mukucha, Forbes Makudza, Tendai Towo, Knowledge Jonasi, Divaries Cosmas Jaravaza
Publikováno v:
Cogent Social Sciences, Vol 10, Iss 1 (2024)
AbstractOnline service quality acts as a lever that service providers use to drive e-customer retention in most affluent economies globally. Given the exponential growth in the adoption of internet banking during the COVID-19 pandemic, the purpose of
Externí odkaz:
https://doaj.org/article/77664e53f4354572894090246a002721
Publikováno v:
International Journal of Emerging Markets, 2022, Vol. 19, Issue 2, pp. 475-493.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IJOEM-02-2020-0190
Publikováno v:
Administrative Sciences, Vol 14, Iss 11, p 295 (2024)
This study proposes a methodology that combines Six Sigma and Data Envelopment Analysis (DEA) to measure the quality of banking services. The proposed framework emphasizes seven essential quality dimensions: prompt response, efficient channels, fraud
Externí odkaz:
https://doaj.org/article/fc762094dde94ec9939297c19f402c77