Zobrazeno 1 - 10
of 757
pro vyhledávání: '"after-sales service quality"'
Autor:
Noranee, Shereen1, Aziz, Rozilah Abdul1 rozilah@uitm.edu.my, Anuar, Muhammad Zul Helmy1, Som, Rohana Mat1, Shahruddin, Shafiq2
Publikováno v:
Global Business & Management Research. 2021, Vol. 13 Issue 4, p289-298. 10p.
Autor:
Nguyễn Hoàng Sinh, Lương Đình Hiển
Publikováno v:
Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh, Vol 19, Iss 4, Pp 58-76 (2024)
The study identifies the factors of after-sales service quality affecting customer satisfaction and then customer satisfaction to customer loyalty to motorbike warranty repair services at Quang Hien Head in Dong Nai Province. The research model was e
Externí odkaz:
https://doaj.org/article/b94226d34d9c4acdb37b391dea88e70e
Autor:
Sarıoğlu, Cüneyd İkbal1 cuneyd.sarioglu@kocaeli.edu.tr
Publikováno v:
Business & Management Studies: An International Journal (BMIJ). 2023, Vol. 11 Issue 2, p679-695. 17p.
Autor:
Wahjudi, Didik1 dwahjudi@petra.ac.id, Kwanda, Timoticin2 cornelia@petra.ac.id, Sulis, Rianthi3 rianthi.sulisthio@gmail.com
Publikováno v:
Journal of Industrial Engineering: Research & Application / Jurnal Teknik Industri. Jun2018, Vol. 20 Issue 1, p65-71. 7p.
Publikováno v:
In Journal of Retailing and Consumer Services September 2020 56
Autor:
Saidin, Zainil Hanim1 zainilhanimsaidin@usm.my, Rahman, Wan Afezah Wan Abdul1 afezah@usm.my, Nafi, Siti Noratisah Mohd1 noratisah@uum.edu.my, Saad, Rohaizah2 rohaizah@uum.edu.my, Mokhtar, Sany Sanuri Mohd.1 sany@uum.edu.my
Publikováno v:
e-BANGI Journal. 2022, Vol. 19 Issue 4, p70-93. 24p.
Publikováno v:
Jurnal Teknik Industri, Vol 20, Iss 1, Pp 65-72 (2018)
Nowadays, good products are not sufficient. Market competition requires a good after-sales service. After-sales service quality has been identified as a source of revenue and competitive advantage. While other industry sectors have readily paid atten
Externí odkaz:
https://doaj.org/article/479f5110c913444199314b2d31946907
Publikováno v:
In Journal of Retailing and Consumer Services May 2016 30:67-83
Publikováno v:
Jurnal Teknik Industri, Vol 20, Iss 1, Pp 65-72 (2018)
Nowadays, good products are not sufficient. Market competition requires a good after-sales service. After-sales service quality has been identified as a source of revenue and competitive advantage. While other industry sectors have readily paid atten
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::8390c946e0c88cbd05364a8f81563306
http://puslit2.petra.ac.id/ejournal/index.php/ind/article/view/20833
http://puslit2.petra.ac.id/ejournal/index.php/ind/article/view/20833
Autor:
Shahrouz Shahrouzifard, Morteza Faraji
Publikováno v:
Accounting, Vol 2, Iss 2, Pp 81-84 (2015)
Nowadays, customer is believed to be the most precious asset for any organization and building a long term relationship between firms and customers plays essential role for the success of organizations. This paper presents an empirical investigation
Externí odkaz:
https://doaj.org/article/d1b3d4ce5e0c43a280742c54b627c3a3