Výsledky vyhledávání - "Zubanov, Nick"

Anonymous and unannounced site inspections known as "Mystery Shopping" (MS) are common in multi-site service firms, but little is known about the strategic importance of this practice. We conceptualize MS as a monitoring tool firms use to implement t

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=od______1687::3aedfda760b9ede8917ea397fd05eb40
https://hdl.handle.net/10419/265820

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What do employee referral programs do? Measuring the direct and overall effects of a management practice

Autor: Friebel, Guido, Heinz, Matthias, Hoffman, Mitchell, Zubanov, Nick

Employee referral programs (ERPs) are randomly introduced in a grocery chain. On direct effects, larger referral bonuses increase referral quantity but decrease quality, though the increase in referrals from ERPs is modest. However, the overall effec

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=od______1687::adf5e587871cdc61cc222b3d844c8147
https://hdl.handle.net/10419/262108

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Middle managers, personnel turnover and performance: A long-term field experiment in a retail chain

Autor: Friebel, Guido, Heinz, Matthias, Zubanov, Nick

In an RCT, a large retail chain's CEO sets new goals for the managers of the treated stores by asking them 'to do what they can' to reduce the employee quit rate. The treatment decreases the quit rate by a fifth to a quarter, lasting nine months befo

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=od______1687::76fcb5970c471aea3b09a6323498940c
https://hdl.handle.net/10419/226839

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