Zobrazeno 1 - 2
of 2
pro vyhledávání: '"Zanna van der Aa"'
Publikováno v:
Service business, 9(2), 185-208. Springer
Service Business, 9, 2, pp. 185-208
Service Business, 9, 185-208
Service Business, 9, 2, pp. 185-208
Service Business, 9, 185-208
Contains fulltext : 133791.pdf (Publisher’s version ) (Closed access) This article investigates whether, to what extent and how customer contact centres influence customer–firm relationships through customer contact centre quality. The proposed m
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::295d99942bb6d254ea8d288028d6590a
https://doi.org/10.1007/s11628-013-0223-9
https://doi.org/10.1007/s11628-013-0223-9
Publikováno v:
Marketing Review St. Gallen, 30, 3, pp. 16-24
Marketing Review St. Gallen, 30, 16-24
Marketing Review St. Gallen, 30, 16-24
Contains fulltext : 112027.pdf (Publisher’s version ) (Closed access) 9 p.
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::c77fe66204c4271fb5d31f3f2f5f347c
https://hdl.handle.net/2066/112027
https://hdl.handle.net/2066/112027
