Zobrazeno 1 - 9
of 9
pro vyhledávání: '"Yun Lok Lee"'
Publikováno v:
Journal of Quality Assurance in Hospitality & Tourism. 17:516-541
This article assembles research published in Chinese-language journals and the more mainstream English-language journals to present a critical review of the literature on service quality of travel agencies in China. A brief background to travel agenc
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::327703d4f27c98daeb196d2618406e36
https://doi.org/10.1080/1528008x.2015.1133365
https://doi.org/10.1080/1528008x.2015.1133365
Publikováno v:
International Journal of Hospitality Management. 34:384-393
This study examines the influence of various aspects of a hospitality service failure event, including social context, interpersonal treatment, and favorability of outcome on consumer evaluations of face (feeling of respect). A 2 (social exposure: pu
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::242dce0d0e9df27aa4584296a273cd0d
https://doi.org/10.1016/j.ijhm.2012.12.001
https://doi.org/10.1016/j.ijhm.2012.12.001
Publikováno v:
Journal of Quality Assurance in Hospitality & Tourism. 12:140-156
This article aims to clarify the term “award-winning restaurants,” by conducting a literature review focussed on answering six broad questions. The questions posed relate to what awards are; who are judged; who decides on awards; what are being j
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::4cfb519ecfb95dbdddbc6b2b956b6913
https://doi.org/10.1080/1528008x.2011.541815
https://doi.org/10.1080/1528008x.2011.541815
Autor:
Yun Lok Lee, Beverley Sparks
Publikováno v:
Journal of Hospitality & Tourism Research. 31:504-529
Tourism forecasts suggest that the People's Republic of China is a growing tourism market to international destinations. It is likely that these tourists will encounter a range of service experiences and, at times, service failures or problems. Gaini
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::d32589b767ce141dcc95bc3b3a0d40bf
https://doi.org/10.1177/1096348007302353
https://doi.org/10.1177/1096348007302353
Publikováno v:
International Journal of Hospitality & Tourism Administration. 7:109-134
This analysis of articles from 1993 to 2003 in Australia's premier club management trade magazine, Club Management in Australia (CMA), the publication of the Club Managers' Association Australia (CMAA), highlights a number of recurring key themes. Th
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::c5d8c6a1e1552179f0540fb13ce5c086
https://doi.org/10.1300/j149v07n02_06
https://doi.org/10.1300/j149v07n02_06
Publikováno v:
Asia-Pacific Journal of Innovation in Hospitality and Tourism (APJIHT). 3
The purpose of this study is to explore the fairness perceptions of Chinese hotel consumers about service recovery. A total of 460 Chinese hotel guests participated in this study. The measures were adopted from previous studies and data were collecte
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::476364a844301815c16634acd063b8de
https://doi.org/10.7603/s40930-014-0001-3
https://doi.org/10.7603/s40930-014-0001-3
Autor:
Yun-Lok Lee
Publikováno v:
Anatolia. 15:202-204
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::3b457839ac8f4dd2a5408bb12ba17837
https://doi.org/10.1080/13032917.2004.9687157
https://doi.org/10.1080/13032917.2004.9687157
Autor:
Yun Lok Lee, Nerilee Hing
Publikováno v:
International Journal of Hospitality Management. 14:293-310
Definitive conclusions have yet to be made about the criteria by which restaurant patrons assess service quality and how best restaurateurs can improve their service offerings. This study assesses the usefulness and application of the SERVQUAL instru
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::9c129c5035dcec7aa642c23eb3819865
https://doi.org/10.1016/0278-4319(95)00037-2
https://doi.org/10.1016/0278-4319(95)00037-2
Publikováno v:
International Journal of Hospitality & Tourism Administration; 2006, Vol. 7 Issue 2/3, p109-134, 26p, 1 Chart