Zobrazeno 1 - 10
of 53
pro vyhledávání: '"Yelena Tsarenko"'
Publikováno v:
Journal of Service Management.
PurposeService robots are gradually becoming more anthropomorphic and intelligent. This research aims to investigate how anthropomorphic service robots with different levels of intelligence affect their human counterparts.Design/methodology/approachT
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::256c954cc18d4b6f7ddb72cb818eecf2
https://doi.org/10.1108/josm-03-2022-0090
https://doi.org/10.1108/josm-03-2022-0090
Publikováno v:
Tourism Analysis. 27:63-76
As tourism has significant economic and employment impacts, many countries promote new tourist destinations. However, few researchers have examined the mechanisms that influence tourists' decisions to visit these newly offered destinations, particula
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::fd6a49cc6540ad4025b84b12f844edd1
https://doi.org/10.3727/108354220x16051389307147
https://doi.org/10.3727/108354220x16051389307147
Publikováno v:
Journal of Business Ethics. 178:1091-1107
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::300073d8b80a523ec795c763ca76f261
https://doi.org/10.1007/s10551-022-05059-4
https://doi.org/10.1007/s10551-022-05059-4
Publikováno v:
European Journal of Marketing. 55:3162-3190
PurposeCorporate scandals involving senior executives plague many businesses. Although customers and noncustomers may be exposed to news of the same scandal, they may appraise dimensions of the transgression differently, thereby affecting post-scanda
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ab5203f4184b9908868f7e627c6dcafa
https://doi.org/10.1108/ejm-10-2020-0728
https://doi.org/10.1108/ejm-10-2020-0728
Publikováno v:
European Journal of Marketing. 55:2965-2987
Purpose Service industries increasingly have a need for frontline employees (FLEs) who are both adept and versatile at providing excellent customer services whilst exploring cross-/up-selling opportunities, known as service-sales ambidexterity (SSA).
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::4795fb9e05ca0ded27cd2238cb70e04d
https://doi.org/10.1108/ejm-05-2020-0320
https://doi.org/10.1108/ejm-05-2020-0320
Publikováno v:
Journal of Services Marketing. 35:706-721
Purpose The purpose of this paper is to empirically examine the factors driving and mitigating the experienced vulnerabilities of women undergoing the transformative service of in-vitro fertilisation (IVF), and how this influences women’s evaluatio
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b1c7414418dfc22f98a5a6ba2cc268d4
https://doi.org/10.1108/jsm-07-2020-0306
https://doi.org/10.1108/jsm-07-2020-0306
Publikováno v:
Journal of Business Research. 105:21-32
Shopping well-being has become a topic of interest in retail defining the contribution of the shopping activity to life satisfaction. However, little is known about how it may benefit consumers or retailers. This paper examines shopping well-being by
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::6df69ebbe0829c1c6ed73eb5616726f7
https://doi.org/10.1016/j.jbusres.2019.07.040
https://doi.org/10.1016/j.jbusres.2019.07.040
Publikováno v:
Computers in Human Behavior. 134:107339
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::8706fa0ad721135df6d0da2e6b73591f
https://doi.org/10.1016/j.chb.2022.107339
https://doi.org/10.1016/j.chb.2022.107339
Publikováno v:
Psychology & Marketing. 36:1215-1225
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7271291ac10800ba8343bac6cbac33e3
https://doi.org/10.1002/mar.21270
https://doi.org/10.1002/mar.21270
Publikováno v:
Journal of Operations Management, 65(7), 612-635. ELSEVIER SCIENCE BV
Product reuse is most profitable where manufacturers acquire used products in the best possible condition-near new and with little wear and tear. This requires consumers, however, to dispose of products that still work and may still be in use. Prior
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::510da75ae4ce486590c8646bd6853b38
https://doi.org/10.1002/joom.1049
https://doi.org/10.1002/joom.1049