Zobrazeno 1 - 10
of 12
pro vyhledávání: '"Yau Ni Wan"'
Autor:
Yau Ni Wan
Publikováno v:
Training, Language and Culture, Vol 8, Iss 2, Pp 76-93 (2024)
In the digital age, social media has a significant impact on consumer perceptions. This business communication study examines the linguistic strategies used to express and repair negative electronic word of mouth (eWOM) in Hong Kong’s luxury hotel
Externí odkaz:
https://doaj.org/article/1f0908e4b4484577917e85ff8af69a39
Autor:
Yau Ni Wan
Publikováno v:
Journalism and Media, Vol 5, Iss 1, Pp 189-202 (2024)
Using a discourse approach, this study examines online news and opinion pieces about calls for the British Museum to return Chinese artefacts. We examine the interpersonal meanings conveyed by the linguistic choices made in these texts. This study us
Externí odkaz:
https://doaj.org/article/ac19808627414c338bf58ba86bfa01d7
Autor:
Yau Ni WAN
Publikováno v:
Hermes, Iss 63 (2024)
Interpersonal meaning-making resources are construed by customer service representatives (CSRs) and customers in call center telephone conversations. The purpose of the present study is to explore the contextual features—specifically, register vari
Externí odkaz:
https://doaj.org/article/d63f896ec3c644468fc6d6f496b37361
Autor:
Yau Ni Wan
Publikováno v:
Theory & Practice in Language Studies (TPLS); Jun2024, Vol. 14 Issue 6, p1664-1675, 12p
Autor:
Yau Ni Wan, Forey, Gail
Publikováno v:
Journal of Language Teaching & Research; Mar2024, Vol. 15 Issue 2, p364-373, 10p
Autor:
Yau Ni Wan
Publikováno v:
Journal of Intercultural Communication; 2023, Vol. 23 Issue 4, p95-105, 11p, 1 Diagram, 9 Charts
Autor:
Jenny Yau-ni WAN
Publikováno v:
International Journal of Language Studies; Jan2023, Vol. 17 Issue 1, p71-96, 26p
Autor:
Jenny Yau-ni Wan
Publikováno v:
Language and Dialogue. 7:137-162
The call centre conversation is a telephonic exchange of voices between the customer and the customer service representative (CSR). Both lexicogrammatical and prosodic features are used to construe emotional and attitudinal recognition. Studying thes
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::9677e7c719029e55e9a7a90d74af0aa9
https://doi.org/10.1075/ld.7.2.01yau
https://doi.org/10.1075/ld.7.2.01yau
Autor:
Yau-ni Wan, Jenny
Publikováno v:
Language & Dialogue; 2017, Vol. 7 Issue 2, p137-162, 26p, 9 Diagrams
Autor:
Yau-ni Wan, Jenny
Publikováno v:
Journal of Intercultural Communication; Mar2018, Issue 46, p1-1, 1p, 5 Charts