Zobrazeno 1 - 2
of 2
pro vyhledávání: '"Xiongtao He"'
Publikováno v:
International Journal of Contemporary Hospitality Management. 34:3588-3606
PurposeBased on the person-environment (P-E) fit theory, this study aims to explore the effect of customer mistreatment on the reduced service performance of hospitality employees mediated by person-job (P-J) fit perceptions and moderated by job craf
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::242cca0ec75571c6424eac87d45ddd13
https://doi.org/10.1108/ijchm-06-2021-0801
https://doi.org/10.1108/ijchm-06-2021-0801
Publikováno v:
Frontiers in Psychology, Vol 12 (2021)
Frontiers in Psychology
Frontiers in Psychology
The negative interpersonal interaction between customers and platform gig workers has become a problem for platform owners and government. This study investigates the role of negative customer treatment in the context of gig work and its impact on gi
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::b63caa83d7bad48b4ccdd19af55d9a70
https://doi.org/10.3389/fpsyg.2021.783372
https://doi.org/10.3389/fpsyg.2021.783372